Amelia Diment - Beautiful handmade wedding and occasion jewellery

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TERMS AND CONDITIONS

 

1. Contact

We (Amelia Diment Designs) must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. All orders are subject to acceptance by us; our acceptance of your order brings into existence a legally binding contract between us.

 

2. Products

2.1

The following materials are used for the majority of our pieces, bespoke pieces may use products sourced for the customers design, our pieces are subject to manufacturers availability of products and may change, customers will be notified via the website of any changes.

A) Toho & Miyuki precision manufactured Japanese seed beads. some pieces incorporate a twin holed seed bead. Our collection seed beads are permanent Galvanised Silver and Gold.

B) Miyuki 24ct gold plated seed beads (where stated on the piece).

C) KO Japanese 100% nylon beading thread.

D) Gold and Silver plated magnetic clasps. PLEASE NOTE, do not wear magnetic clasps if you are fitted with a pacemaker, insulin pump or defibrillator.

E) Crystals and pearls are Swarovski Elements.

2.2

While all pieces are durable and made to a high standard, we advise that you handle them carefully. Avoid using hairsprays, perfume and chemical jewellery cleaners on or around your jewellery, as this may tarnish and dull your piece. Always apply your piece last and remember to remove it as you refresh yourself.

2.3

All of our pieces are individually hand crafted and whilst every effort is made to replicate the original designs, very slight variations may occur. If you order a standard measurement piece we will make them as accurately as we reasonably can. If you provide measurements to us for your finished piece (bespoke customer sizing) then we cannot be held responsible for any incorrect measurements taken by you the customer and no refund will be available. Amelia Diment cannot accept responsibility for any variations in the appearance of colour of our pieces due to the customer equipment or software used by our customers. If you would like to view our materials prior to making your purchase then please order one of our sample cards.

2.4

Please  note that due to manufacturing processes of the materials we use we cannot guarantee colour continuity and colour fastness unless otherwise stated. Due to the nature of handmade products, slight differences in form and shape are possible.

2.5

We recommend that our pieces are stored in the Amelia Diment presentation box supplied with each piece to give protection from damage and sunlight. We use acid free tissue paper, and all our boxes contain an anti tarnish tab to prolong the life of our pieces. All our pieces come with a polishing cloth to keep your pieces in tip top condition. Amelia Diment cannot be held responsible for metal tarnishing over time.

2.6

Amelia Diment does not accept responsibility for any damage arising from use of our products. Our products contain very small parts and are not suitable for young children.

 

3. Price

3.1

The prices payable for goods that you order are set out as on our website. All prices given are in Pounds Sterling and include UK delivery and VAT at the current rate of 20%. All payments are made via the third party online retailer, no credit or debit details are known or retained by us.

3.2

For orders outside the UK customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

3.3

Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via a third party) which may apply in respect of any, or certain specified, pieces made through this website. Such codes may only be applied to purchases of full price pieces and cannot be used in conjunction with any other offer or discounts.

 

4. Rights for you to cancel your contract

4.1

Returns and Refunds, please refer to our 'returns and refunds' policy.

4.2

Bespoke pieces or pieces design to your individual requirements cannot be returned.

4.3

We are only able to process returns and refunds when dealing with the original purchaser of the pieces.

 

5. Cancellation by us

5.1 We reserve the right to cancel the contract between us if:

5.1.1

We have insufficient stock to deliver the goods you have ordered

5.1.2

We do not deliver to your area; or

5.1.3

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from one of our suppliers.

5.2

If we cancel your contract we will notify you by email and will credit to your account any sum deducted by the third party retailer, and in accordance with their policies.

5.3

We will not be obliged to offer any additional compensation for disappointment suffered.

 

6. Delivery of pieces to you

6.1

We will deliver the goods ordered by you to the address you gave us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you gave to us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery services used.

6.2

All orders in the UK are delivered using the Royal Mail First Class Recorded Post ( or Royal Mail Special Delivery if the Express Delivery option is selected ) or an alternative carrier during any Royal Mail industrial action. Please refer to our delivery options for further information.

6.3

Any delivery timescales are indicative only, for multiple pieces you will be asked for your preference on delivery.

6.4

Amelia Diment does not accept any liability whatsoever for delayed delivery caused by any third party.

6.5

You will become the owner of the pieces you have ordered once they have been dispatched to you. Once the pieces have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6.6

We make no promise that materials on our website are appropriate or available for use in locations outside the UK, and accessing the website from territories where it's contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws.

6.7

If the order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

 

7. Liability

7.1

If the goods we delivered are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 7 working days of the delivery of the goods in question.

7.2

If you do not receive pieces ordered by you within 21 working days of the date on which the dispatch date was confirmed by email, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the confirmed dispatch date. If you notify us of a problem under this condition, our only obligation will be, at your option either:

 

7.2.1

To make good any shortage or non delivery.

7.2.2

To replace any goods that are damaged or defective.

7.2.3

To refund to you the amount paid by you for the goods in question in whatever way we choose.

 

It is worthy to note that should any of the above should occur then notification as soon as possible is best as any replacement pieces will be remade and are subject to lead times.

 

7.3

Save as precluded by law, we will not be liable to you for any indirect or consequetional loss, damage or expenses (including loss of profits, business or goodwill) whatsoever arising out of any problem you notify us is under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the pieces in question under clause 7.2.3 above.

7.4

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase pieces from our site. The importation or exportation of certain of our pieces to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the pieces you purchase.

7.5

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a customer under applicable local law or other statutory tights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

8. Notices

Unless expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at enquiries@ameliadiment.com and all notices from us to you will be displayed on our website from time to time.

 

9. Invalidity

If any part of these terms and conditions is unenforceable (including any provisions in which we exclude our liability to you) the enforceability of any part of these conditions will not be affected.

 

10. Third Party Rights

10.1

Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement but is does not affect any right or remedy of a third party that exists or is available apart from that Act.

10.2

Third Party Links: We may include hyperlinks on this website or other websites or resources operated by parties other than Amelia Diment, including advertisers. Amelia Diment has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any website pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practises or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external website or resources.

 

11. Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

 

12. Entire Agreement

12.1

These terms and conditions, together with our current Website prices, delivery details, and contract details, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

12.2

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

 

13. Trade Marks

Amelia Diment is the operator of www.ameliadiment.com. All trademarks, product names, and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names, or titles or copyrights and such use may constitute an infringement of the owners rights.

 

14. Events beyond our Control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation;

14.1

Strikes, lockouts and other industrial disputes.

14.1.1

Break of systems or network access and impossibility of the use of public or private telecommunications networks.

14.1.2

Flood, fire, explosion, storm, earthquake, subsidence, epidemic, accident or other natural disaster.

14.1.3

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.1.4

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

14.1.5

The acts, decress, legislation, regulations or restrictions of any government.

 

Our performance under the contract is deemed to be suspended for the use .

 

15. Our Rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.